Caroline McLaughlin

Director, Head of Customer Experience Insights

Caroline McLaughlin is a senior management consultant with nine years of experience in the retail industry, specializing in consumer insights at Macy's. They have a strong background in turnaround and growth strategy, digital transformation, and customer experience, supported by an MBA with distinction from NYU Stern School of Business. Previously, Caroline contributed to various roles at Ralph Lauren and Capgemini Invent, focusing on e-commerce, customer engagement, and strategic consulting. Their educational journey includes a BS in Business Administration from the University of Richmond and studies in International Economics, Management, and Finance at Università Commerciale 'Luigi Bocconi'.

Location

New York, United States

Links


Org chart

No direct reports

Teams

This person is not in any teams


Offices

This person is not in any offices