Chad Westfall is the SVP of Technology Product Development – Customer Experience at Macy's, where they currently lead initiatives to enhance customer engagement. Previously, they served as VP of Technology Platforms & Enterprise Architecture at Macy's from 2022 to 2024. Prior to joining Macy's, Chad held various leadership roles at InterContinental Hotels Group (IHG®) between 2010 and 2015, including Director of Web Delivery and Vice President of Marketing & Channel Technology. They also worked as Chief Architect and Vice President of Architecture & Innovation at IHG Hotels & Resorts from 2021 to 2022.
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