Faiza Azmi is a Senior Manager in Governance and Change Management at Macy’s, where they have been instrumental for over 11 years, earning four Annual Excellence Awards. They specialize in driving large-scale enterprise transformation and customer experience innovation, leading cross-functional teams to enhance service quality and operational efficiency. Faiza's achievements include launching customer care for UPS Access Points and reimagining Macy's Customer Care framework. With a strong finance background, they excel in developing KPIs and reporting dashboards to monitor project success. They hold an MBA from the University of Alabama and have completed executive education at Harvard Business School.
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