Jesse Labdar

Jesse Labdar has extensive experience in customer service and management, having held significant roles at Macy's from August 2018 to December 2021, where responsibilities included overseeing specialist teams dedicated to elevated customer service for luxury clients and managing governance and process management for agent experiences. Prior to Macy's, Jesse served as Senior Manager for the email and communication team at Scicom (MSC) Bhd, where oversight of Nokia's North American division communication strategies was a key focus. Jesse also held the position of Director of Customer Experience at Accuform from January 2010 to March 2018, managing multiple teams and ensuring high performance and employee motivation. Academic qualifications include a Bachelor’s degree in Business Administration and Management from the University of South Florida and vocational studies in English at the University of Central Oklahoma, along with a Bachelor's in Business Economics from University Mohamed V of Juridical Science and Economics.