Liz West

Director, Workforce Management - Contact Center at Macy's

Liz West has extensive experience in workforce management and customer experience, with a tenure at Macy's from August 2020 to March 2023. In this role, Liz served as Director of Workforce Management for the Contact Center, and previously held positions as Senior in Workforce Optimization and Senior in Customer Experience & Selling Strategy. Liz holds a Bachelor of Science degree in Psychology from the University of Central Florida, completed between January 2005 and January 2007.

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