Louis Graves has extensive experience in operations and sales management, currently serving as Operations Manager at Macy's since January 1991, where responsibilities include managing volume recruiting for over 600 store locations and overseeing a call center process involving more than 100,000 phone interviews and 50,000 hires annually. Previously, Louis was a Senior Training Manager at Macy's, focusing on Credit and Retail Services Facilitation for new and existing employees. Additionally, Louis has been a Senior Sales Consultant at CarMax since 2010, recognized for exceptional performance with achievements including membership in the Presidents Club at the Platinum level and consistently mentoring over 15 peer sales consultants. Louis holds a Bachelor of Arts in Economics from the University of Cincinnati, earned between 1988 and 1993.
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