Micaela Laney is an experienced professional in UX research and customer experience, currently serving as the Director of UX Research at Macy's since April 2023. Previously, Micaela held various roles at Wayfair from October 2015 to January 2023, including Senior User Experience Research Lead, where Micaela established the UX research function and led research initiatives to support the opening of specialty brand stores. Micaela also focused on customer journey transformation and delivery experience enablement, leading cross-functional partnerships to enhance operational performance. Earlier experience includes positions at Brown Brothers Harriman, where Micaela managed corporate action products and minimized operational risk, as well as roles at Fordham Law School and Fordham University supporting academic and career planning operations. Micaela earned a Bachelor of Science in International Political Economy from Fordham University.
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