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Sean Costello

Senior Manager, Macy's Presidential Escalations & Social Media Customer Service

Sean Costello is a results-oriented leader specializing in customer experience and contact center operations. With extensive managerial experience, they have successfully led large teams at Macy's through various roles, including Senior Project Manager in Fraud Operations and Senior Manager in Collections, where they achieved record-setting performance across multiple key metrics. Sean has a strong background in coaching and motivating teams, implementing innovative solutions, and enhancing customer satisfaction. Currently, they are pursuing a Bachelor's degree in Finance and Real Estate at Florida State University.

Location

Cincinnati, United States

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