Shannan M. is an experienced project and product manager with over 23 years of progressive contact center experience. Currently a Senior Product Manager at Macy's, Shannan has previously held roles including Product Manager at Total Quality Logistics and various positions at Macy's, where they made significant contributions to fraud prevention and operational improvements. Shannan holds a Bachelor of Science in Middle Childhood Education from the University of Cincinnati, completed in 2006. Known for a passion for problem-solving and collaboration, Shannan is dedicated to enhancing colleague and customer experiences.
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