Sue Nau is currently a Product Management Advisor at Macy's Technology, where they are responsible for delivering new customer experiences through program enhancements and defining the capability roadmap. Previously, Sue served in various roles at Macy's from 2014 to 2018, including Content Center Strategy Manager, where they focused on improving the agent experience and managing enterprise-funded projects. Their experience also includes positions in reporting, training, user experience, and customer service, demonstrating a strong background in both management and operational efficiency. Prior to Macy's, Sue worked as a Shipping Quality Analyst at UniFirst Corporation from 2000 to 2004.
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