Henrietta Taylor is a seasoned professional in technical communication and customer success, currently serving as a Customer Success Manager at MadCap Software, Inc. since February 2019, focusing on European customers of IXIA CCMS and Xyleme LCMS. Previous experience includes roles as a DITA Specialist at IXIASOFT, Technical Communication Trainer at Université Rennes 2, and Technical Communication Consultant at TeamWords. Henrietta has a background in implementing documentation management systems, technical writing, and localization project management, with expertise in DITA XML and content optimization. Educational qualifications include a Bachelor of Arts in Modern Languages from the University of Oxford and a Professional Master's Degree in Technical and Multilingual Communication from Université Rennes 2.
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