Made.com is a brand based in London, England that designs and retails homewares and furniture online, and across a network of experiential showrooms in Europe.

Retail

MADE.COM

MADE.COM's headquarters in London, United Kingdom

Thomas George

Marc Polley

Megan Saunders

Elise Court

Yassine Ait Aabbou

Ian Mackenzie

Perceval Weekes

Rachel Johnson

Enn Song

Jean-Claude Ayepo

Liam Hopwood

Patrick Lewis

Alice H.

Alisa Sabyrkulowa Alemdar

井乐 郝

红芬 王

Florence Holmes

Liêm Nguyễn

Jeremy Fisher

Tony Nuttall

Claire Burrowes

sharon sun

Sophie ESTIENNE

Anya D

Frederique Thevenon

Alex Wright

Chloé Payet

Matthew Speed

Stuart Griffiths

Peter Johnson

Marie Dubrulle

Marion Bouchet

Elizabeth Hetherington

Lauren Hourshid

Carolyn Arnold

Ioulia Anastasiadou

George Mcculloch

Matthew Price

Ning Li

The Customer Service Team at MADE.COM is responsible for addressing inquiries, resolving issues, and providing exceptional support to customers across various channels. This team ensures customer satisfaction by handling product queries, processing orders, and managing post-purchase concerns. They also assist international clients, with specialized agents for regions such as DACH and French-speaking markets.

Customer Service Team

The Operations Team at MADE.COM ensures seamless logistics and supply chain management, oversees warehouse operations, handles product returns and quality control, and supports customer care. They work collaboratively to optimize efficiency and enhance customer satisfaction throughout the entire order fulfillment process.

Operations Team

The Brand and Marketing team at MADE.COM is responsible for developing and executing comprehensive brand strategies and marketing campaigns to enhance brand recognition, drive customer engagement, and increase sales across Europe. This includes brand advocacy, data analysis, content production, market-specific strategies, and global brand activations.

Brand and Marketing

The Product and Sourcing Team at Made.com is responsible for developing, sourcing, and maintaining the quality of furniture and homewares. This involves working with suppliers, managing product quality inspections, and ensuring that products meet design standards and customer expectations. The team works closely to ensure that all sourced materials and finished products align with the brand's vision and quality benchmarks.

Product and Sourcing Team

The Financial and Planning team at MADE.COM is responsible for overseeing the company's financial health and strategic planning. This includes managing budgets, financial forecasting, analysis of financial performance, and ensuring compliance with tax regulations. They provide critical insights and data to support decision-making processes and drive sustainable growth.

Financial and Planning

The Customer Experience and Operations Team at MADE.COM ensures seamless interactions and satisfaction for customers, particularly in the French market. The team oversees customer service, optimizes operational processes, enhances ecommerce functionality, and curates in-showroom experiences, ensuring high-quality service and an engaging shopping journey for all customers.

Customer Experience and Operations Team

MADE.COM

Org chart

Board & advisors

Teams

Customer Service Team

Operations Team

Brand and Marketing

Product and Sourcing Team

Financial and Planning

Customer Experience and Operations Team

Offices

MADE.COM

Org chart

Board & advisors

Teams

Customer Service Team

Operations Team

Brand and Marketing

Product and Sourcing Team

Financial and Planning

Customer Experience and Operations Team

Offices

Related companies