Made.com is a brand based in London, England that designs and retails homewares and furniture online, and across a network of experiential showrooms in Europe.

Retail

MADE.COM

MADE.COM's headquarters in London, United Kingdom

Thomas George

Marc Polley

Megan Saunders

Elise Court

Yassine Ait Aabbou

Perceval Weekes

Enn Song

Jean-Claude Ayepo

Liam Hopwood

Patrick Lewis

Alice H.

Alisa Sabyrkulowa Alemdar

井乐 郝

红芬 王

Florence Holmes

Liêm Nguyễn

Jeremy Fisher

Tony Nuttall

Claire Burrowes

sharon sun

Sophie ESTIENNE

Anya D

Alex Wright

Chloé Payet

Frederique Thevenon

Matthew Speed

Stuart Griffiths

Rachel Johnson

Ian Mackenzie

Rob Hudson

Beatriz Nuño

Ali Edwards

Peter Johnson

Marie Dubrulle

Elizabeth Hetherington

Marion Bouchet

Lauren Hourshid

Carolyn Arnold

Ioulia Anastasiadou

George Mcculloch

Matthew Price

Ning Li

The Customer Service Team at MADE.COM is responsible for addressing inquiries, resolving issues, and providing exceptional support to customers across various channels. This team ensures customer satisfaction by handling product queries, processing orders, and managing post-purchase concerns. They also assist international clients, with specialized agents for regions such as DACH and French-speaking markets.

Customer Service Team

The Operations Team at MADE.COM ensures seamless logistics and supply chain management, oversees warehouse operations, handles product returns and quality control, and supports customer care. They work collaboratively to optimize efficiency and enhance customer satisfaction throughout the entire order fulfillment process.

Operations Team

The Product and Sourcing Team at Made.com is responsible for developing, sourcing, and maintaining the quality of furniture and homewares. This involves working with suppliers, managing product quality inspections, and ensuring that products meet design standards and customer expectations. The team works closely to ensure that all sourced materials and finished products align with the brand's vision and quality benchmarks.

Product and Sourcing Team

The Brand and Marketing team at MADE.COM is responsible for developing and executing comprehensive brand strategies and marketing campaigns to enhance brand recognition, drive customer engagement, and increase sales across Europe. This includes brand advocacy, data analysis, content production, market-specific strategies, and global brand activations.

Brand and Marketing

This department focuses on creating and managing design assets, ensuring visual consistency and quality across projects.

Design Department

The Financial and Planning team at MADE.COM is responsible for overseeing the company's financial health and strategic planning. This includes managing budgets, financial forecasting, analysis of financial performance, and ensuring compliance with tax regulations. They provide critical insights and data to support decision-making processes and drive sustainable growth.

Financial and Planning

MADE.COM

Org chart

Board & advisors

Teams

Customer Service Team

Operations Team

Product and Sourcing Team

Brand and Marketing

Design Department

Financial and Planning

Offices

MADE.COM

Org chart

Board & advisors

Teams

Customer Service Team

Operations Team

Product and Sourcing Team

Brand and Marketing

Design Department

Financial and Planning

Offices

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