Nancy Cusato

Nancy Cusato is an accomplished professional with extensive experience in sales operations, customer service, and order fulfillment. Currently serving as Sr. Manager of Order Fulfillment at Watkins Wellness since January 2020, Nancy previously held various leadership roles at Made Goods since September 2014, including Director of Sales Operations and Director of Customer Service, where management of a 26-member cross-functional team facilitated the processing of 10,000 orders annually, generating $49 million in revenue. Earlier in their career, Nancy worked at Advantage Solutions: Sales, Marketing, Technology, holding positions such as Operations Manager and District Sales Manager, where Nancy led teams to achieve high performance metrics, including an 85%+ customer engagement score and a 99% fill rate for event staffing. Nancy holds a Bachelor of Science in Business Administration with a focus in Marketing from National University.