Marilia Pioto

Marilia Pioto is a seasoned professional with extensive experience in marketplace management, customer success, and commercial management. Currently serving as Gerente de Marketplace Sr at MadeiraMadeira since July 2022, Marilia leads end-to-end seller journeys, focusing on customer experience and platform evolution. Previous roles include Gerente de Sucesso do Cliente at Olist, where Marilia established a Customer Success area to enhance client retention and expansion, and Gerente de Gestão Comercial at Rumo, responsible for restructuring service contract management to improve stakeholder satisfaction. Marilia's career also includes significant contributions at AMERICA LATINA LOGISTICA, where leadership involved managing shared services and implementing quality and efficiency improvements. Marilia holds a Bachelor's degree in Economics from Universidade Federal do Paraná and several postgraduate qualifications, including an MBA in Finance from FGV and a specialization in Digital Transformation from FIA Business School.