Samantha Bailey

Samantha Bailey has extensive experience in customer service and quality assurance, currently serving as the Guest Experience & Quality Assurance Manager at Madison Reed since May 2019, where Samantha developed an efficient Quality Assurance Program for a team of 50 Agents and implemented new customer service standards. Prior to this role, Samantha held the positions of Customer Support Manager and Customer Care Agent at Madison Reed, managing a 30-agent call center team and conducting customer satisfaction surveys to improve service delivery. Samantha's career began as a Beauty Advisor at Pure Beauty, providing professional advice on beauty products. Samantha holds a Licensed Cosmetologist degree from the San Francisco Institute of Esthetics and Cosmetology, earned between 2012 and 2013.