Annukka Barker

Annukka Barker is a seasoned customer experience professional with a robust background in leadership and process development. Currently serving as Customer Experience Manager at A.P. Moller - Maersk, Annukka is responsible for enhancing customer service activities for a diverse client base. Previously, as Head of Customer Service SSL Intra North Europe at CMA CGM, oversight of customer service functions across 16 European countries was a key responsibility, supervising a team of 300. Annukka also led the customer service function globally at Containerships, managing a team of 360 professionals. With extensive experience at A.P. Moller - Maersk dating back to 1998 and earlier roles in group and conference travel sales, Annukka has a strong educational foundation with a Bachelor of Business Administration from Metropolia University of Applied Sciences and further training in leadership and tourism.