Suman Kumar is an experienced professional in customer experience and process management, currently serving as a Senior Customer Experience Consultant at A.P. Moller - Maersk since August 2017. Prior roles include Customer Success Partner at Twill and Ocean CS Management for East India and Nepal. Suman began the career at Maersk Global Service Centres (India) Pvt. Ltd. as a Senior Process Associate, focusing on the NAM Cluster, and previously worked at InterGlobe Technologies as a Process Associate for IndiGo operations. Suman holds a degree in Mechanical Engineering from SRM University, completed in 2014.
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