David Chitwood

David Chitwood has extensive work experience in customer experience and technology support roles. David is currently working at MaestroQA as the Director of Customer Experience, a position they have held since July 2022. Prior to that, they worked as a Customer Experience Manager at the same company from June 2021 to July 2022.

Before joining MaestroQA, David worked at Intersection Co. as the Director of Global Customer Support, Smart Cities from an unspecified start date in 2018 to 2020. In this role, they built and led a customer experience organization to support the LinkNYC fleet, a communications network providing free Wi-Fi and connectivity services to the NYC community. David also provided global support for 8 million users and managed B2B customers for Intersection's Smart Cities product lines in transit authorities and shopping districts.

From an unspecified start date in 2016 to 2017, David served as the Director of Customer Support, LinkNYC at Intersection. Prior to that, they worked at J.Crew, where they held various roles including IT Support Supervisor from an unspecified start date in 2013 to 2016, Senior Mac Systems Administrator from an unspecified start date in 2011 to 2013, and Mac Specialist from an unspecified start date in 2006 to 2011. In these positions, they led a team responsible for technology support, collaborated with outsourced service desk provider, and managed budgets.

David also has experience working at Apple, where they held multiple roles including Lead Mac Genius for a brief period in 2006, Mac Genius from an unspecified start date in 2005 to 2006, and Mac Specialist from an unspecified start date in 2004 to 2005. Additionally, they worked at Apple as an Inside Sales Rep - Apple Education from an unspecified start date in 2001 to 2003, and as Direct Sales Support from an unspecified start date in 1999 to 2001.

David Chitwood attended The University of Texas at Austin from 1994 to 1999, where they obtained a Bachelor's degree in Psychology. In March 2021, they also obtained a Data Analytics Program Certification from General Assembly.