Mike Grimes

Mike Grimes is a seasoned professional with extensive experience in customer service and operational leadership. Currently serving as the Customer and Planning Director at MAG (Airports Group) since October 2021, Grimes has previously held significant positions such as Area Director for the Environment Agency, overseeing initiatives that enhance the environment in the West Midlands. Prior roles include Head of Boating at the Canal & River Trust, where Grimes led efforts to improve customer experience and business profitability, and various leadership roles at British Airways, culminating as Head of Customer Operations at Gatwick. Grimes' background also includes managing large teams of cabin crew and implementing strategic transformations to elevate customer service standards. Grimes holds a BA (Hons) in Social Psychology & Music from the University of Kent.