Dejewel Woods-Wimmer

DeJewel Woods-Wimmer is an experienced professional in customer experience and project management, currently serving as CX Team Lead & Product Experience Manager at Magenta Telekom since May 2019. In this role, DeJewel has significantly improved brand perception, recruited and managed a team of ten CX professionals, and integrated customer insights into product development. Previous positions include roles at UPC Austria, where DeJewel contributed to substantial increases in customer satisfaction metrics, and various marketing and operational positions across the Bahamas, demonstrating a diverse background in stakeholder engagement and service improvement. DeJewel holds a Bachelor of Business Administration in Marketing Management and is pursuing a Project Management Associate certification.