Andrew Ortiz

Andrew Ortiz is a skilled Technical Support Engineer with extensive experience in supporting users of Magento and the Commerce Cloud platform, currently employed at Magento, an Adobe company, since March 2021. Prior to this role, Andrew worked at Ursus, Inc. in the same capacity. Andrew's background includes five years at Rackspace, where responsibilities included serving as a Linux Support Engineer II and Linux Administrator I, focusing on systems administration across various environments and developing automation tools in Python, Bash, and PowerShell. Andrew holds a Bachelor of Arts in History from The University of Texas at San Antonio and completed education at The Open Cloud Academy in 2015.