Sandeep Dhatwalia is a seasoned professional with over 18 years of diverse experience in Customer Experience, Operations Excellence, Outsourcing, Vendor Management, and Process Improvement. Currently serving as Deputy General Manager of Customer Experience at MAGICBRICKS since August 2009, Sandeep has a strong track record in managing high-profile client accounts, leading operational teams, and enhancing service delivery across various organizations, including HrCraft Business Consulting, Times of India Group, IBM Daksh BPO, and Daksh eServices. Sandeep holds a PGDIB in International Business from Symbiosis Institute of Management Studies, a Diploma in Manual & Automated Software Testing, an Advanced Diploma in Software Engineering, and a Bachelor of Commerce from Delhi University.
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