Riveena Kaur

Riveena Kaur is an accomplished professional with extensive experience in customer experience management across various industries. Currently serving as the Deputy General Manager and Head of Customer Experience at Landmark Group since May 2021, Riveena oversees comprehensive eCommerce operations, enhancing customer satisfaction through effective management of logistics and support for a team of over 200 members. Previously held the position of Head of Customer Relationship Management at Arvind Fashions Limited, where Riveena focused on customer service functions and strategies to boost retention and loyalty. Earlier roles include Senior Manager of Customer Support at Ace Turtle Services Ltd, Manager of Customer Support at Fashionara, and Senior Operations Analyst and Assistant Team Leader at American Express. Riveena holds an MBA in Finance from Symbiosis Institute of Management Studies.