Janaina de Alencar

Janaina de Alencar is an experienced operations and finance professional currently serving as Operations & Finance Coordinator at Magpie Literacy since March 2024. Prior to this role, Janaina held multiple positions at Rocksbox from March 2018 to June 2023, including Member Experience Consultant and Project Manager for Member Experience, where notable achievements included a 15% improvement in first response time service level agreement and a 9% increase in customer satisfaction scores. Janaina's earlier roles include Customer Service Coordinator at HoneyBook and Seasonal Sales Representative at Peloton Interactive. A solid foundation in operations was developed through experiences as Office Manager at The Trium Group and various internships at Gilardi & Co. LLC. Janaina holds a Bachelor of Arts in International Relations and Affairs from The University of British Columbia, earned between 2011 and 2015.