Guillaume Leroy

Guillaume Leroy has extensive experience in IT and telecommunications, currently serving as Responsable domaine IT Interactions Clients and Tribe Leader Socle Canaux et Flux at MAIF since November 2013. In this role, Guillaume oversees customer relationship solutions for managing incoming and outgoing interactions across various channels, ensuring agile organization and squad autonomy for product delivery and quality of service. Previous positions within MAIF include Product OwnerTélécom & Flux Chaud, Team Lead, and Tech Lead, where notable achievements included blending voice with web chat and integrating AI-driven chatbots. Prior to MAIF, Guillaume worked as an Architecte solutions centre de contacts at Niji, providing consulting services for the integration and deployment of Genesys platforms, and held engineering roles at Sopra Steria, focusing on solution integration and validation for telecommunications. Guillaume earned an engineering degree in telecommunications from ESGI, completing studies in 2004.