Oliver Jackson

Oliver Jackson serves as the Head of Customer Happiness at Mailbird since April 2021, where the focus is on scaling the customer support team and optimizing the customer journey. Prior to this role, Oliver held various managerial positions in customer service, including at iGenius and iPresence.ca, where responsibilities included defining support metrics and leading remote teams for global service execution. With experience at Floom and MadeSimple Group, Oliver has successfully implemented best practices and compliance measures while ensuring exceptional service quality. A graduate of Royal Holloway, University of London, Oliver holds a Bachelor's degree in Classics and Classical Languages.