Helena Ackerson

Helena Ackerson, MPPM, CPXP has over 20 years of experience in various leadership and project management roles. Helena is currently serving as the Vice President of Patient Experience at MaineHealth, where they are responsible for developing and implementing a system-wide strategy to improve patient and family experience. In this role, they oversee the measurement of patient experience, analyzes survey results, develops improvement plans, and organizes training programs. Helena also manages budgets, contracts, and subscriptions, and chairs MaineHealth's system-wide patient experience workgroup.

Prior to their current position, Helena was the Director of Patient Experience at Maine Medical Center, where they built and implemented a sustainable patient and family experience program. Helena conducted data analysis, provided recommendations on best practices, and created patient experience reports for leaders. Helena also managed and implemented the NRC Real-time database for Maine Medical Center and Maine Medical Partners.

Before joining Maine Medical Center, Helena worked at InterMed, P.A. as the Executive Office Project Manager. In this role, they managed new and existing business initiatives, created and implemented program plans, and supported executive leaders in administrative duties. Helena also managed budgets, maintained the company website, and led event planning for company-wide functions.

Helena began their career as a Staff Assistant/Intern Coordinator at the United States Senate. Helena later worked as a Direct Support Professional at Sunrise Associates, where they worked with children with developmental disabilities in a residential environment. Helena also served as a Marketing/Public Relations Assistant at Berkley Risk Administrators, where they assisted with marketing and public relations projects.

Overall, Helena Ackerson has a proven track record in improving patient experience, implementing strategic plans, and managing projects in healthcare and office settings.

Helena Ackerson, MPPM, CPXP, obtained a Masters degree in Public Policy & Management from the Muskie School of Public Service in 2008-2009. Helena also holds a BA in Political Science from the University of Southern Maine, which they earned in 2004-2005. Additionally, they have certifications in Certified Patient Experience Professional (CPXP), Project Management from the University of New Hampshire, and Supervision & Leadership from the University of Southern Maine.