Fatima Ezzahra Abrouk

Fatima Ezzahra Abrouk is an experienced administrative and customer service professional with a solid background in enhancing office efficiency and guest satisfaction. Currently serving as a Reception Administrative Assistant at Majid Al Futtaim since July 2019, Fatima has successfully improved office efficiency by 15% and visitor satisfaction by 15% through effective communication and organization. Prior to this role, Fatima spent over six years at the same company, where accomplishments as a Customer Service Representative included boosting guest satisfaction scores by over 30% during peak seasons and achieving a 95% positive resolution rate in handling customer complaints. Fatima also brings experience from a role as a Call Center Specialist, where a 98% accuracy rate in managing calls significantly contributed to customer satisfaction. Academic credentials include a Master's degree in Business Administration and Management from the University of Wollongong in Dubai and a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Dubai College.