Freda Li is a Senior Account Manager at Arvato China, where they are responsible for planning, recruitment, training, and management within the call center. Prior to this role, Freda held various leadership positions, including Senior Customer Service Manager at Face Score Financial Information Service Co., Ltd. and Call Center Senior Manager at Xiao Nan Guo Holdings Ltd. Their extensive experience in customer service management spans over two decades, during which they developed strategic plans, optimized procedures, and enhanced customer satisfaction. Freda's career reflects a strong commitment to service excellence and operational efficiency.
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