Carla Dominique G. Portilla

Carla Dominique G. Portilla is a seasoned professional with extensive experience in digital education and customer experience within the hospitality industry. Currently serving as Digital Education Manager for MAC Cosmetics since October 2019, Carla is responsible for the execution of digital education strategies across Latin America, focusing on performance metrics and customer engagement. Prior to this role, Carla worked as a Senior Consultant at LRA, a Deloitte business, where expertise was applied in luxury properties to enhance guest satisfaction. A history of managerial positions in training and quality assurance at hospitality brands such as Starwood Hotels & Resorts and Sheraton Hotels & Resorts showcases a commitment to service excellence. Carla's career began with a role as a Cultural Representative at Walt Disney World, highlighting a strong foundation in hospitality service delivery and cultural representation. Education includes a Diploma in Organizational Development from Pontificia Universidad Católica de Chile and a degree in Hotel Management from Centro de Estudios Superiores de San Ángel.