Ajay (AJ) is a seasoned professional in the travel and ticketing industry with extensive experience in process improvement, ticketing management, and customer service. Currently serving as a Senior Executive at MakeMyTrip since December 2022, Ajay has demonstrated proficiency in optimizing revenue through effective ticket sales, reservations, and fare mapping, while also leading cross-functional collaborations and conducting team training sessions. Previously, roles as Senior Process Associate at IGT Solutions and Executive at HappyEasyGo involved key contributions to ticketing processes and exceptional customer service. Ajay's foundational experience as a Travel Service Consultant at Yatra Online Pvt Ltd was complemented by a degree from the University of Delhi, earned from 2015 to 2018.
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