Deeksha Khanna

Deeksha Khanna currently serves as the Training and Development Lead at MakeMyTrip since January 2021, leveraging extensive experience in quality and training roles across the travel and hospitality industry. Previous positions include Assistant Manager-Quality & Training at HappyEasyGo, Quality Analyst at GoMMT Key Account Partners, and Senior Customer Care Executive at Goibibo. Earlier in the career, Deeksha worked as a Senior Travel Consultant and Assistant Manager-Marketing, and began with roles in customer service and cabin crew. Educational qualifications include a Master’s diploma in Six Sigma from the Advance Innovation Group and a Bachelor of Arts in English Language and Literature from Himalayan University, among various certifications in air ticketing and aviation.