Jyoti Sankar Choudhury

Jyoti Sankar Choudhury is an experienced professional in customer experience and operations management, currently serving as Vice President - Customer Experience at MakeMyTrip since September 2021. Previous roles include Senior Director and Head of Operations for India and International Business at Zoomcar, along with various positions focusing on operational excellence at Ola and Flipkart. Jyoti began a career at Infosys Technologies Ltd., contributing to process improvement and project management. Academic credentials include an MBA in Business Administration from SPJIMR SP Jain Institute of Management & Research and a B.Tech in Electrical from Kalinga Institute of Industrial Technology, Bhubaneswar.