Luisa Depalo

Luisa Depalo is a seasoned professional specializing in customer onboarding and SaaS implementations, currently serving as a Senior Customer Onboarding Manager at Maki People since February 2024. With a proven track record in leading AI-driven projects for global enterprise clients, Luisa has achieved significant results, including a 40% reduction in time-to-hire and an 80% increase in candidate satisfaction. Prior experience includes serving as a Solution Delivery Consultant at Beamery, where Luisa successfully delivered over 15 implementation projects across various sectors, driving improved customer engagement and a 30% uplift in NPS scores. Luisa's career also includes roles in implementation consulting and operations management, with foundational experience in regional coordination and customer service. Luisa holds advanced degrees in specialized translation focused on tourism and multimedia from Università del Salento, complemented by a UX certification.