Mallcomm
Chloe Taylor-Balls is an accomplished professional with extensive experience in software engineering and professional services. As Head of Professional Services at Mallcomm since August 2024, Chloe previously held various senior roles at BCMGlobal, including Senior Manager - Software Engineering, where Chloe contributed significantly to the firm’s growth as a leading FCA regulated loan servicer. Chloe's career includes key positions in software testing and development at De Facto Software and Access Group, as well as a foundational role at Crown Mortgage Management. Chloe’s educational background includes multiple certifications in project management, software testing, and mortgage advice, showcasing a commitment to professional development and expertise in both technical and operational domains.
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Mallcomm
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Mallcomm is a multi-award-winning 360-degree integrator for managing and engaging real estate communities: tenants, operations, suppliers, shoppers and other stakeholders.Mallcomm transforms the users' experience of the space, creates loyalty by connecting people to places whilst delivering efficient operations, significant budget savingsand valuable insights. The platform has been implemented in over 300 destinations in 22 countries and is actively used by more than 300,000 users globally. Amongst its clients are Unibail-Rodamco-Westfield, Savills, Brookfield Retail Properties, Mall of America, King's Cross, Hammerson, British Land, Klepierre and many more.A modular multi-device platform, it is one of the most advanced and comprehensive technologies in the market, and the only one that engages B2B and B2C audiences in one platform for all real estate classes:- Retail- Office- Mixed-use- BIDs- Residential- AirportsMallcomm is a product created by leading real estate innovation company Toolbox Group. Founded in 2000, Toolbox Group has grown to be one of the largest specialist agencies serving the real estate sector. The company provides insight-driven innovative solutions focussed on the engagement with customers, tenants, the community and all stakeholders to deliver experience, loyalty, increased sales and measurable ROI.Based in England but with business hubs across Europe and the USA, the Group operates in 22 countries globally using award-winning technology to engage retail property owners and managers with more than 20,000 retailers and stakeholders in over 250 retail destinations.Toolbox Group first launched Mallcomm in 2013, and currently has more than 250,000 users worldwide. It is used by over 6000 stores and 2800 brands. Mallcomm is being deployed in European and US-wide portfolios of all sizes such as in 54 properties by Unibail-Rodamco with a portfolio capital value of $61.1 billion.