Carmen Johnson

Carmen Johnson serves as the Information Technology Service Delivery Manager and ITSM Lead at Mallinckrodt Pharmaceuticals since May 2022. Previous experience includes a role as Principal Consultant at T4S Partners, Inc., where responsibilities involved business process mapping, documenting business cases, and implementing risk management strategies. Carmen also worked as SMB Practice Manager/ITSM Consultant at IT Prophets, focusing on requirements gathering, quality management plan development, and service management solutions. Earlier positions include Sr Project Coordinator and Sr Consultant at RightStar Systems, where project management and ITIL best practices were key focus areas, as well as working as Magic Administrator/HR Technical Specialist at Darden Restaurants. Carmen possesses ITIL certifications obtained through various institutes between 2004 and 2010.