Marine Franceschini

Marine Franceschini currently serves as a consultant and trainer in luxury customer experience at Malt, focusing on helping brands design and deploy their customer experience strategies. Previous experience includes a role as head of relational marketing at Château Troplong Mondot, where responsibilities involved enhancing brand awareness and customer experience through CRM and event management. While at CHANEL, Franceschini held various positions, including head of Haute Couture customer service, where skills in client relationship management and personalized service were developed for an international clientele. Early career roles included event support at Kenzo Mode and sales consulting at United Colors of Benetton. Marine holds a Bachelor's degree in Marketing and New Technologies from KEDGE Business School and a Master's degree in Operational Marketing from OMNES Education.