Lauren Layn

Lauren Layn is a seasoned customer service professional with extensive experience in customer support and success management. Currently serving as a Customer Service Associate at Mamava since April 2023, Lauren effectively handles customer inquiries and manages communication records using Hubspot CRM. Previously, as a Customer Success Manager at Accessible Web LLC from March 2020 to April 2023, Lauren onboarded clients, managed accessibility consulting services, and led a team of auditors. Earlier roles include Community Outreach Coordinator at Chittenden Solid Waste District, Adjunct Instructor at Champlain College, Associate Content Producer at Pearson, and research positions at the University of Oregon. Lauren holds a Master's degree in Media Communication from the University of Oregon and a Bachelor's degree in Sociology and Film Studies from St. Lawrence University.