Nanette B.

Nanette B. is a skilled Software Automation Engineer (DevOps) at Management Science Associates, Inc. since January 2022, with prior experience as an IT Database Administrator at TEKsystems and an Information Systems Analyst at the same management company. Throughout a career that began as a Technical Support Representative at Consolidated Communications, Nanette B. has developed a strong background in IT service management, user support, and system administration, emphasizing ITIL best practices and Agile methodologies. Noteworthy contributions include managing ticketing systems, creating service catalogs, and designing automated workflows to enhance user satisfaction and improve operational efficiency. Nanette B. holds an Associate of Science in Computer Programming from Hillsborough Community College and completed further training at Tech Elevator in 2021.