Mandatum
Nina Laine is an experienced professional in the insurance and customer service sector, currently serving as Vice President and Head of Customer and Claims Service at Mandatum since May 2010, where responsibilities include oversight of customer service and claims operations as a member of the Operative Management Team. Previously, Nina held various leadership roles at Mandatum Life Insurance Baltic SE and served as a Director at If P&C Insurance, showcasing extensive experience in customer and claims service management. Nina's educational background includes an Executive Master of Business Administration from Aalto University and a Master's degree in Business Administration from Haaga-Helia University of Applied Sciences, complemented by additional studies in psychotherapy and vocational education.