Lourenço Viana

Lourenço Viana is an accomplished professional currently serving as the Global Head of Research & Customer Insights at MANGO since November 2014, where responsibilities include driving consumer knowledge and enhancing customer experience. Viana has held various roles in the field of design, including Service Design & Research Lead and UX Designer & Researcher at MANGO, and has contributed to academia as a lecturer in Service Design at multiple institutions, including BAU and Elisava Escola Universitària de Disseny i Enginyeria de Barcelona. In addition to founding MAGNT, a design-focused newsletter, Viana has extensive consultancy experience in UX and digital communication. Viana is pursuing a PhD in Design at Faculdade de Arquitetura - Universidade de Lisboa, complementing an impressive educational background with studies at prestigious institutions such as the University of Oxford and University of the Arts London.