Bruna Luise M.

Bruna Luise M. is an experienced professional in customer success and fraud prevention solutions, currently serving as Head of Customer Success | Fraud Prevention Solutions at Mangopay since November 2022, following the company's acquisition of Nethone by Advent International. At Nethone, Bruna has structured customer success processes, built a team of ten, and achieved notable results, including a net retention rate of 98% and 22% contribution to core revenue through upselling. Bruna's career began at Laboratório de Engenharia Bioquímica, advancing through various roles in customer success and application analysis across multiple industries, including significant contributions at Neoway and HarboR Inteligência Industrial. Educational qualifications include an MBA in Data Science and Analytics from USP/Esalq and a Master of Engineering from École des Mines de Saint-Étienne.