ManoMano
Megan P. is a seasoned professional with extensive experience in customer experience management and operational performance analysis. Currently serving as the Lead Customer Experience Program Manager at ManoMano, Megan excels in creating quality monitoring routines and leveraging LEAN methodologies to enhance process standardization. Prior roles include Senior Process & Integration Manager at ManoMano, where contributions involved improving KPIs and reporting on key success metrics, and Ops Performance Analyst at Patch Plants, focusing on data-driven insights to enhance operational performance. Previous experience at Amazon UK as Program Manager within the Customer Experience Delivery Team included significant improvements in compliance processes and performance indicators. Early career foundations included a role in the Global Teaming Division at Orange Business Services, highlighting strong coordination and communication skills across diverse cultural landscapes. Megan holds a Bachelor of Arts in Modern Languages from the University of Southampton.
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ManoMano
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Created in France in 2013, ManoMano is the European leader specializing in DIY, home, and garden online. Co-founded by Philippe de Chanville and Christian Raisson, ManoMano, by bringing together more than 3,600 merchants, brings together the largest range of DIY & gardening products online, ie more than 10 million references. They currently have 650 employees and operate in 6 markets (France, Belgium, Spain, Italy, Germany, United Kingdom).