Samuel Klaidman

Samuel (Sam) Klaidman is the founder and principal adviser at Middlesex Consulting, where expertise lies in enhancing revenue and profit for B2B capital equipment companies through effective aftermarket service and support strategies. With a rich background in customer support and value creation, Klaidman has also contributed as a manufacturing expert at Manufacturing Masters and as a market expert at Thomas, providing insights on value-driven services in manufacturing. Previous roles include executive director at Customer Value Creation International and VP of customer support at Oxford Instruments, highlighting a consistent focus on customer service excellence. Klaidman holds a B.S. in Aerospace and Aeronautical Engineering from New York University - Tandon School of Engineering.