Brian Murphy is an experienced professional in the insurance industry, currently serving as AVP Individual Insurance Operations, AVP Group Benefits Advisor Experience & Service Delivery, and AVP Retail Claims and Affinity Operations at Manulife since June 2000. In these roles, Brian is responsible for delivering exceptional customer experiences across various claim types, managing new and in-force policies, and providing cross-functional leadership within a matrix organization. Additionally, Brian has overseen over 250 employees in delivering Disability services across Canada and has played a key role in business development efforts. Prior to joining Manulife, Brian worked as an Account Associate at Clarica from 1999 to 2000, gaining foundational experience in the insurance sector.
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