Jon Dhama

Jon Dhama is a seasoned professional with over 15 years of experience in wealth and asset management, specializing in customer experience, innovation, and change. They currently serve as the Global Head of Customer Experience at Manulife, leading customer experience initiatives across the global business. Previously, Jon held leadership roles at Mackenzie Investments and IGM Financial, where they implemented innovative customer experience strategies and transformed service operations. Jon holds a Masters of Design in Strategic Foresight & Innovation from OCAD University and a BA in Social Sciences from Western University. Passionate about generating value for customers and employees, Jon collaborates effectively with diverse stakeholders.