Linda Hayes

Linda Hayes, PMP, MBA, is a seasoned professional with extensive experience in employee experience enhancement and service transformation. Currently serving as a Senior Product Owner at Manulife, Linda Hayes focuses on leveraging employee analytics to cultivate a service-oriented culture and enhance employee-centric solutions. Previous roles at Manulife include Director of Service Transformation and Director of Program Leadership & Reporting, where Linda Hayes managed IT service delivery and global infrastructure projects. Prior experience includes positions at Equitable Life as a Business Process Consultant and PricewaterhouseCoopers as a Senior Project Manager, specializing in disaster recovery planning and system redesign. Linda Hayes's educational background includes an MBA and a Bachelor of Business Administration, both from Wilfrid Laurier University.