Luisa R.

Luisa R. is an experienced professional specializing in customer experience and change management, currently serving as a Mentor at Monday Girl and as Director of CX & Market Research at Manulife. Previously, Luisa held the position of Director of CX and Change Management at Allstate Canada, where collaboration with leadership teams led to the integration of customer experience across all phases of the customer lifecycle. With a strong background in implementing customer feedback programs and enhancing customer-centric cultures, Luisa has also held various leadership roles at Scotiabank, RBC, and other financial institutions, significantly improving sales and customer satisfaction through targeted strategies and comprehensive training programs. Educational qualifications include a Master's degree from Schulich School of Business and certifications in change management and training development from recognized institutions.