Toby Chapman is a Customer Success Manager with extensive experience in managing high-value client portfolios and optimizing customer engagement. Currently at Mapp since May 2023, Toby specializes in scaling accounts through strategic upselling and proactive relationship management. Prior roles include Account Manager at Hybrid, overseeing relationships with top universities, and Executive Customer Success Manager at Epic Media Ltd, where Toby maximized revenue through targeted Facebook advertising. Additional experience includes creating multi-channel journey orchestration at Insider and building relationships for donations at Hospice in the Weald. Toby holds a Post-graduate degree in International Management from the University of Exeter and a Bachelor's degree in Business Management from the University of Liverpool.
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