Jorge Steven Vargas Pena

Jorge Steven Vargas Pena is a telecommunications professional with extensive experience in technical support and customer operations. At March Networks since December 2020, Jorge (acting as a Sr. Specialist Technical Support) provides guidance for L1 team escalations and mentors new team members. Prior roles include Customer Operations Specialist, responsible for resolving customer issues and managing order processes, and Customer Service Technician NOC at Solacom Technologies, focusing on incident management. Earlier experience includes telecommunications technician roles at Bell Technical Solutions and IFX Networks, along with design engineering at Telstra. Jorge holds a Bachelor's Degree in Telecommunications Engineering from Universidad Santo Tomás, and various certifications including Cisco Certified Network Academic (CCNA).